Privacy Policy

Last updated: 27 September 2026

The Balnoon Inn & Rooms respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, make an enquiry, make a booking or otherwise interact with The Balnoon Inn.

1. Who we are

The website is operated by [LEGAL BUSINESS NAME], trading as The Balnoon Inn.

Old Coach Road, Saint Ives, Cornwall, TR26 3JB
Telephone: 01736 691 983
Email: info@balnoon.com

2. Information we may collect

• Your name, telephone number and email address
• Booking and reservation details
• Accommodation, restaurant, venue-hire and campervan enquiry information
• Information contained in messages or enquiries you send to us
• Payment and transaction information where applicable
• Technical information about your use of the website
• Cookie and similar technology information

3. How we use your information

We may use personal information to process bookings, respond to enquiries, manage reservations and events, process payments, provide customer service, maintain business records, improve our services and meet legal, regulatory and accounting obligations.

4. Booking services

Accommodation and other reservations may be handled through third-party booking services. Where you use a third-party booking system, that provider may collect and process your information under its own privacy policy and terms.

5. Legal basis for processing

Depending on the circumstances, we may process your information because it is necessary to perform a contract, because we have a legitimate business interest, because we are legally required to do so, or because you have provided consent where consent is required.

6. Sharing information

We may share information with booking providers, payment providers, website and hosting providers, professional advisers and authorities where required by law. We do not sell customer personal information.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to legal, tax, accounting and dispute-resolution requirements.

8. Keeping information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

9. Your rights

Under applicable UK data protection law, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing and withdraw consent where processing is based on consent.

To exercise a right or ask a privacy question, contact info@balnoon.com.

10. Marketing

Where lawful, we may send information about The Balnoon Inn, events, offers or services. You can ask us to stop receiving marketing communications at any time.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

12. Complaints

Please contact us first if you have a concern about how we handle your information. You also have the right to complain to the Information Commissioner's Office (ICO).

13. Contact

The Balnoon Inn, Old Coach Road, Saint Ives, Cornwall, TR26 3JB
01736 691 983
info@balnoon.com